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TRIO Pro Commercial Air Purifier Support

Trio Pro Portable Air Purifier Support

The following tabs provide information on setting up and using your TRIO Pro Portable Air Purifier. If you need additional support, contact us at 252-522-3031.

A Closer Look At Your TRIO Pro Commercial Air Purifier

TRIO Pro Commercial Air Purifier Callouts
TRIO Pro Commercial Air Purifier Control Panel

Setting Up Your TRIO Pro

Getting Started - Video Introduction

Product manager Gareth Lewis demonstrates setting up your TRIO Pro Commercial Air Purifier.

Step by Step Instruction for Setup

Note

Please ensure that the correct filter installation sequence is followed. Otherwise, there may be damage to the product and the filtration efficacy of the air purifier may not be as effective as advertised.

Before using the TRIO Pro commercial air purifier, remove all packaging materials covering the filters and place the filters into the air purifier as described in the following steps:

TRIO Pro Commercial Air Purifier Filter Replacement Step 1

1. Remove Cover

Grasp the handle on the panel with one hand and gently pull outward to remove.

TRIO Pro Commercial Air Purifier Filter Replacement Step 2

2. Remove Pre-filter

Press down on the pre-filter tabs (A) and pull outwards to remove (B). Gently remove the filter and PRO-Cell Catalyst from the air purifier and remove the packaging.

TRIO Pro Commercial Air Purifier Filter Replacement Step 3

3. Place PRO-Cell

Gently place the PRO-Cell Catalyst (metal honeycomb) in the innermost position closest to the UVC lamp as shown in figure, with the tag pointing outwards.

TRIO Pro Commercial Air Purifier Filter Replacement Step 4

4. Place HEPA Filter

Next, place the unpackaged HEPA with carbon filter back into the air purifier with the tag pointing outwards.

TRIO Pro Commercial Air Purifier Filter Replacement Step 5

5. Place Pre-filter

Place the pre-filter frame into the slots on the bottom of the air purifier and press the top towards the air purifier until the clasps click.

TRIO Pro Commercial Air Purifier Filter Replacement Step 6

6. Place Cover

Place the filter cover in the unit once all filter have been installed. Repeat steps 1-6 on opposite side.

Where To Place Your TRIO Pro Commercial Air Purifier

Ideal Location for Gyms
TRIO Pro Portable Air Purifier Ideal Location Gym
Ideal Location for Conference Rooms
TRIO Pro Portable Air Purifier Ideal Location Conference Room
Ideal Location for Cafeteria
TRIO Pro Portable Air Purifier Ideal Location Cafeteria
Ideal Location for Lobby
TRIO Pro Portable Air Purifier Ideal Location Lobby

Replacement parts

TRIO Pro Air Purifier Replacement Filters

TRIO Pro Commercial Air Purifier Filters

TRIO Pro Air Purifier Replacement UV Lamps

TRIO Pro Commercial Air Purifier UVC Lamps

User Manual, Product Sheet, and Submittal Sheet

TRIO Pro User Manual

TRIO Pro Commercial Air Purifier Owner's Manual

TRIO Pro Product Sheet

TRIO Pro Commercial Air Purifier Product Sheet

TRIO Pro Submittal Sheet

TRIO Pro Commercial Air Purifier Submittal Sheet

Guides and helpful tips

Learn how to get the most of your TRIO Pro air purifier

TRIO Pro Introduction

TRIO Pro Unboxing and Setup

TRIO Pro Filter and Lamp Replacement

Technology

Air Purification Technologies for Particles, Germs, and Gases

The TRIO Pro commercial air purifiers beyond the HEPA filtration, utilizing three state-of-the-art technologies.

  1. H13 HEPA filtration, captures greater than 99.97% 0.3-micron particles down to 0.1-micron
  2. UVC germicidal lamps neutralize bacteria, viruses, and fungi
  3. PRO-Cell™ technology breaks down odors and VOCs into harmless chemical

Purifying the three different aspects of poor air – Particles, Germs, and Gasses requires multiple purification technologies.

air purifier, air cleaner

Field Controls’ air purifiers are unique in that they utilize three key technologies to purifier all three aspects of poor air where competitors only capture particles.

H13 HEPA Filter – Captures Particulate Matter (PM)

  • TRIO Pro is equipped with an H13 HEPA filter which is a “high efficiency particulate air” filter, for removing at least 99.97% of dust, pollen, and any airborne particles with a size of 0.3 microns.
  • HEPA filters are effective in capturing particles, but not capable of filtering chemicals or gases and some biologicals are small enough to pass through HEPA filters.
  • Field Controls independently tests high quality HEPA filters and has demonstrated a higher capture rate than standard HEPA
    • 99.98% @ 01.-0.3 mircon particles
    • >99.99 @ 0.2-0.3 micron particles

UVC Technology – Neutralizes Germs, Viruses, Bacteria, and Fungi*

  • Germs can pass through filters due to their size (viruses are 0.004-0.3 microns) and HEPA filters are certified to capture 0.3 microns.
  • UV-C has been effectively used for decades to reduce the spread of germs, sterilization, and cleaning.
  • UV-C inactivates microorganisms by disrupting the DNA, rendering them harmless.
  • The FDA, CDC, and ASHRAE all state UV-C’s effectiveness in reducing transmissions.

PRO-Cell Technology – Breakdown Chemicals and Gases

  • Gases, chemicals, and VOCs (Volatile Organic Compounds) can emit into the air from products or processes such as building materials, home and personal care products, and can be harmful to our health. Because they are gases, they are not trapped by a mechanical filter, and pass through HEPA filters.
  • The PRO-Cell™ is Field Controls’ proprietary technology to eliminate hazardous chemicals, gases, and odors that pass through HEPA filters.
  • PRO-Cell technology is a Titanium Dioxide (Ti02) filter that when energized by the powerful ultraviolet (UVC) light, creates a chemical reaction breaking down contaminants (chemicals, gases, and biologicals) into H2O and CO2.

TRIO Pro commercial air purifier

Biological Claims

  • Virus: 99.99% reduction of the active COVID-19 virus, SARS-CoV-2, in less than 30 minutes. Third-Party testing in a BSL3 lab, Innovative Bioanalysis, conducted live aerosolized SARS-CoV-2 pathogen testing
  • Bacteria (gram positive): 99.63% reduction of Bacillus Subtilis var niger spores in 120 minutes – CAS Testing Technical Services following GB 21551.3-2010 Testing Methods
  • Bacteria (gram positive): 99.92% reduction of Clostridium sporogenes in 120 minutes following GB 21551.3-2010 Testing Methods
  • Bacteria: >99.99% reduction of Staphyloccocus aureus in 60 minutes following GB 21551.3-2010
  • Fungi: >99.99% reduction of Aspergillus Brasiliensis in 60 minutes following GB 21551.3-2010

Troubleshooting

  • Unit will not turn on

    • If the power light is off, the unit is not correctly plugged in. Please confirm the plug and socket connections.
  • Unit works abnormally

    • Please check whether the plug is inserted into the socket and check On/Off button status.
  • Fresh air cannot be delivered from the air outlet smoothly

    • Remove any packaging for the filters.
  • Poor odor removal

    • The air quality of the room is very poor. Open the window to improve air ventilation.
  • The air purifier generates an abnormal sound while running

    • The air inlet or air outlet is blocked. Unplug and remove the object blocking the air flow.
  • The air purifier is always detecting high levels of particles

    • The sensor cover is dusty. Clean the sensor cover.
  • When the UVC lamp is turned on, there is a dull sound and low airflow

    • Remove the filter packaging and reinstall it according to the instructions.
  • Outlet Smell

    • Clean or replace the filter that needs to be replaced.

Warranty Information

Limited Warranty

Field Controls, LLC (“Company”) warrants that its products shall be free from defects in material and workmanship under normal use for the limited period indicated, from the date of installation, subject to the provisions 1-8 below.

Ninety (90) Days
UV lamps/bulbs

One (1) Year
Portable Air Purifiers

Provisions:

  1. During the limited warranty period, Company, or its authorized service representative, will repair or replace, at Company’s option, without charge, a defective Product. Product that is repaired may be repaired with new or refurbished replacement parts. Product that is replaced may be replaced with a new or refurbished product of the same or similar design. Company will return repaired or replacement Product to the customer in working condition. Labor charges are not covered as part of the limited warranty.
  2. With regard to UV lamps/bulbs, customer shall be required to include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model or accurate date code information) and the date the Product(s) was purchased.
  3. Product whose warranty/quality stickers, Product serial number plates, or electronic serial numbers have been removed, altered, or rendered illegible shall not be covered under the limited warranty.
  4. Defective Product must be returned to Company, postage prepaid.
  5. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, INABILITY TO USE PRODUCT, OR OTHER ASSOCIATED EQUIPMENT, THE COST OF SUBSTITUTE EQUIPMENT, AND CLAIMS BY THIRD PARTIES) RESULTING FROM THE USE OF PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  6. THIS WARRANTY AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  7. Company makes no warranty of any kind in regard to other manufacturer’s products distributed by Company. Company will pass on all warranties made by the manufacturer and where possible, will expedite the claim on behalf of the customer, but ultimately, responsibility for disposition of the warranty claim lies with the manufacturer.
  8. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation or application, abnormal operation or handling, neglect, fire, water, or other liquid intrusion are not covered by the warranty.

FAQs

  • Why do I get a funny odor from my TRIO Plus unit?
    • First, check to make sure that all packaging has been removed from the TRIO Pro. This includes the protective padding behind the UVC lamps. Second, some new filter can product a different odor initially; however, this will go away within a couple of days.
  • How often should the filter be replaced?
    • The pre-filter screen is reusable and can be washed and vacuumed to remove large particulates that build up. The H13 HEPA and activated carbon filters should be replaced after about 2,000 hours or every 6 months of operation depending on the environment. If the area the unit is running in sees high amounts of air contaminants, the filters may require changing more frequently.
  • How often should the UVC lamp be replaced?
    • We recommend the lamp be replaced every 12 months for optimal performance.
  • How do I size a TRIO Pro for a room’s size?
    • Sizing for a room depends on how many air changes per hour you need. The TRIO Pro has a high airflow making it a great solution for large and high occupancy spaces. In one hour, it can exchange the volume of air in a 4,800 sq. ft. room, 3 times the volume of air in 1,600 sq. ft., and 5 times the volume of air in a 970 sq. ft. room.
        • 1 Air change per hour 4800 ft² (446 m²) (69 ft x 69 ft)
        • 2 Air changes per hour 1600 ft² (102 m²) (40 ft x 40 ft)
        • 5 Air changes per hour 970 ft² (90 m²) (31 ft x 31 ft)
  • How noisy is the TRIO Pro?
    • The TRIO Pro has the following noise levels at various fan speeds:
      • Sleep = 20.6 db
      • Fan speed 1 = 29.1 db
      • Fan speed 2 = 37.1 db
      • Fan speed 3 = 43.3 db
      • Fan speed 4 = 48.2 db
      • Turbo speed = 54.5 db (the sound of a refrigerator or quiet office)
  • What are the key purification technologies included in TRIO Pro?
    • The TRIO Pro features 5 stages of purification:
      1. Pre-filter – captures large particles, hair, and dust balls.
      2. H13 HEPA Filter – captures >99.97% of 0.3-micron particulates down to 0.1-microns.
      3. Carbon Filter – captures odors and gases.
      4. PRO-Cell Technology – reduces harmful chemicals and gases.
      5. UVC – four powerful UVC lamps for added protection.
  • What do the authorities recommend to reduce transmission?
    • CDC, EPA, and ASHRAE recommend
      • Control the Source – Work on reducing the source of the air contaminants.
      • Increase Ventilation – Bring in as much outdoor air as possible and ensure HVAC settings are maximizing ventilation.
      • Use Air Cleaners – Add proven effective air cleaning devices, HEPA and UVC, to filter and purify the air.

Maintenance Schedule

Getting Started - Maintenance Video Introduction

Product manager Gareth Lewis demonstrates maintenance for your TRIO Pro Commercial Air Purifier.

Note

To increase the life of the air purifier, perform regular maintenance and care. Before performing maintenance, be sure to shut down the air purifier and unplug the power plug from the power source.

HEPA filters and activated carbon filters are best replaced every 3 to 6 months, depending on the use situation. High-efficiency HEPA filters will likely capture more particles, and require replacement earlier than if the purifier was run at low speeds, filtering less air.

We recommend the UVC lamps be replaced every 12 months. TRIO even alerts you when it needs maintenance. The LED indicator on the control panel lights up red every 12 months.

Cleaning of the Air Purifier

  1. Clean the air purifier once a month. If the operating environment is poor, increase the cleaning frequency.
  2. Before cleaning, turn the air purifier off and unplug from the power source.
  3. When cleaning or servicing the air purifier, use OSHA approved safety glasses, glove, and mask.
  4. Clean the air purifier with soft, dry cloth. Do not use alcohol, gasoline, benzene, or other chemical solvents for cleaning.

Replacing the TRIO Pro Filters

How Often To Replace the TRIO Pro Filters

The filter indicator on the control panel will blink indicating the filters require inspection and/or replacement. It is recommended the pre-filter screen be inspected every 2 months. When there is dust on the surface of the pre-filter screen, remove it with dust collector to extend the usage period of the filter. The filters should be replaced every 6 months. However, the life of the filter may differ according to the degree of pollution in the environment.

air purifier, air cleaner

How to replace the filters in TRIO Pro Commercial Air Purifiers

You’re just a few steps away from successfully replacing the filters. First, make sure you’re safe:

*Warning*

Always shutdown and disconnect the power before replacing or servicing.

TRIO Pro Commercial Air Purifier Filter Replacement Step 1

1. Remove Cover

Grasp the handle in the panel with one hand and gently pull outward to remove.

TRIO Pro Commercial Air Purifier Filter Replacement Step 2

2. Remove Pre-filter

Press the clasps of the pre-filter frame down, releasing the frame, then pull the pre-filter towards you. Pull the pre-filter down and out of the frame. Carefully place the used pre-filter into a disposable bag. Save the pre-filter screen frame.

TRIO Pro Commercial Air Purifier Filter Replacement Step 4

3. Remove HEPA Filter

Pull the tag of the HEPA and carbon filter to remove the filter from the air purifier and carefully place the filter into a disposable bag. Keep the PRO-Cell Catalyst in the air purifier, unless replacing lamps.

TRIO Pro Commercial Air Purifier Filter Replacement Step 5

4. Place HEPA & Carbon Filter

Remove the new HEPA and Carbon Filter from its packaging and place the new filter in the direction of the arrow with the tag pointing towards you, in front of the PRO-Cell.

TRIO Pro Commercial Air Purifier Filter Replacement Step 5

5. Place Pre-filter

Insert new pre-filter into pre-filter frame. Place the bottom of the pre-filter frame into the slots on the bottom of the air purifier and press the top towards the air purifier until the clasps click closed.

TRIO Pro Commercial Air Purifier Filter Replacement Step 6

6. Place Cover

Place the filter cover on the air purifier once all the filter have been installed. Repeat steps 1-6 on opposite side.

Replacing the TRIO Pro UVC Lamps

How Often To Replace the TRIO Pro UVC Lamps

We recommend the UVC lamps be replaced every 12 months. TRIO even alerts you when it needs maintenance. The LED indicator on the control panel lights up red every 12 months.

How to replace the UVC lamps in TRIO Pro Commercial Air Purifiers

You’re just a few steps away from successfully replacing the filters. First, make sure you’re safe:

*Warning*

Skin or eye damage may result from directly viewing the light produced by the lamp in the apparatus. Always shutdown and disconnect the power before replacing or servicing. Replace lamps with Field Controls TRIO Pro UV lamp replacement kit part number 602605500.

Wear disposable, non-absorbent protective gloves during entire replacement procedure to protect from serious injury in case of accidentally breaking the glass.

TRIO Pro Commercial Air Purifier Filter Replacement Step 1

1. Remove Cover

Grasp the handle on the panel with one hand and gently pull outward to remove.

TRIO Pro Commercial Air Purifier Filter Replacement Step 2

2. Remove Filters

Press down on the pre-filter tabs (A) and pull outwards to remove (B). Gently remove the filters and PRO-Cell Catalyst.

Air Purifier, Air Cleaner

3. Remove Lamps

Remove the UVC lamps by rotating them 90 degrees.

Air Purifier, Air Cleaner

4. Insert Lamps

Install the new UVC lamps by inserting and rotating 90 degrees to lock in place.

TRIO Pro Commercial Air Purifier Filter Replacement Step 3

4. Replace Filters

Replace filters back into the air purifier. First, place the PRO-Cell Catalyst. Second, place the HEPA and Carbon Filter. Third, place the pre-filter.

TRIO Pro Commercial Air Purifier Filter Replacement Step 6

6. Place Cover

Close the front cover panel to complete installation. Repeat steps 1-6 on opposite side.

Testing and Certification

Certifications

When it comes to your family, you want an air purifier that has been tested and verified for effectiveness. TRIO Pro has been tested by the following organizations for effectiveness. Click to learn more.

air cleaner, air purifier
air cleaner, air purifier
air purifier, air cleaner
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